Q: How should I deal with the product warranty process if the product don't work?
A: Please contact the store you purchased with the order No. and SN via the online message on the platform. Because all of issues have to deal just like exchange, repair, replacement, refund via the platform.
Q: How do I boot into BIOS of your mini pc?
A: Please press the DEL key when you turn on the mini pc. Then you can boot into the BIOS interface.
Q: How to turn on the "auto power up" feature? Then the mini PC will power itself ON when power is applied WOTHOUT pressing the power on button.
A: Press the DEL key when you turn on the mini pc and boot into the BIOS interface. Then just do as following:
Chipset => PCH-IO Configuration => Wake on Power(Automatic on) => SO State => EXIT & SAVE.
https://www.youtube.com/watch?v=13uMJWBbSFkQ: I recently bought the RX 5600 6G graphics card from Aliexpress. I tried to flash another BIOS on it and it does not work. Could you please send me the original (RX 5600 OEM) BIOS to flash back?
A: Regret to tell you we don't supply the BIOS file of the Graphics card according to our company policy. Because it maybe damage the graphics card with unkonw reason.
WE WON'T SUPPLY THE AFTER SERVICE BECAUSE OF FLASHING BIOS BY YOUSELF. Please notice it.
Q: I purchased an HA-3 Mini PC from Amazon. When I load Vmware, I get a network driver error. Do you have a driver available for Vmware?
A: The H series mini pc just like HA-1, HA-2 and HA-3 don't support the VMware software. Please notice it. Thanks.
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